The service is dedicated to companies that run or plan to run e-commerce activities. It consists in analyzing the user's needs, their existing and planned sales channels, in order to implement solutions (transformation) of omnichannel trade. The service will include identification of customer needs and analysis of current bottlenecks. On this basis, a model of transformation will be proposed, including human, IT and organizational resources as well as the structure of the company. In particular, the service will include the integration of existing or planned IT systems, in particular in the field of logistics and sales channels. The service will also include the development of an implementation plan for omnichannel solutions, in particular IT tools supporting omnichannel commerce. In the case of complex systems, the service will cover the client's key sales processes.
The service delivery time is usually from 4-10 weeks.